RadiBeam
$249
Returns & refunds

Refund & return policy.

Thank you for shopping at RadiBeam. We value your satisfaction and want to ensure a hassle-free experience when it comes to returns and refunds. Please read our refund and return policy carefully to understand your rights and responsibilities.

Last updated · May 15, 2026

1. Cancellation policy

We understand that circumstances may arise where you need to cancel your order. To ensure clarity and transparency, we have established a detailed cancellation policy that addresses cancellations both before and after shipping. Please read the following carefully to understand the conditions and procedures for cancelling your order.

1.1 Cancellation before shipping

If you wish to cancel your order before it has been shipped, please contact our customer service team immediately. You can reach us using the following information:

If your cancellation request is received before the order is shipped, we will make every effort to accommodate your request and process the cancellation without any additional charges.

Please note that if your order has already been processed and is ready for shipment, we may be unable to cancel it. In such cases, you may need to proceed with a return or exchange process as outlined below.

1.2 Cancellation after shipping

If you decide to cancel your order after it has been shipped, you must follow the return procedure outlined in this policy. A cancellation after shipping is treated as a return: you will be responsible for the return shipping costs, unless the cancellation is due to an error on our part or a defective product. The returned product must be in its original condition, unused, and with all original packaging intact.

1.3 Exceptions

In certain circumstances, such as during promotional offers or flash sales, we may have specific cancellation terms. These will be clearly communicated during the checkout process or in the promotional material.

1.4 Refunds on cancellation

If your cancellation request is approved and any returned product meets the necessary conditions, we will process the refund using the original payment method used during the purchase within 30 days, unless otherwise agreed upon.

1.5 Communication

Please promptly notify us of your cancellation request and follow any instructions provided by our customer service team. We will make every effort to respond and provide guidance in a timely manner.

1.6 Modifications

Accotta LLC reserves the right to modify or update this cancellation policy at any time. Any changes are effective immediately upon posting on our website or other communication channels, and it is your responsibility to review this policy periodically to stay informed about any updates.

2. Return process

2.1 Returns

We’ve kept returns simple:

  • You have 30 days from the day your order arrives to start a return.
  • To start, just email us at [email protected] with your order number — no forms to fill out. We’ll reply with the return address and simple, step-by-step instructions.
  • Condition: please send the item back in resalable condition with everything that came in the box.
  • Return shipping: if the item is faulty or we made a mistake, we cover it. For change-of-mind returns, return shipping is yours — we recommend a tracked service so your parcel doesn’t get lost.

2.2 Refunds

Once we receive your returned item and verify its condition, we will process your refund to the original payment method used for the purchase. Refunds are typically processed within 30 days of receiving the returned item; the time it takes to reflect in your account may vary depending on your financial institution.

2.3 Exchanges

If you received a defective or damaged item, we will gladly exchange it for a new one. Contact our customer service team to start the exchange — we will send return instructions, and once we receive the defective or damaged item, we will ship out a replacement at no additional cost to you.

2.4 Damaged or defective items

If you receive a damaged or defective item, please contact us immediately with details and supporting evidence (e.g., photographs). We will work with you to resolve the issue promptly, either by providing a replacement or initiating a refund or exchange, as appropriate.

3. Need help?

If you have any questions or concerns regarding our refund and return policy, please contact our customer service team at:

We are here to assist you and ensure that you have a positive experience with Accotta LLC. For manufacturing defects after the return window has closed, see our 1-year limited warranty; for shipping timelines, see our shipping policy.

Please note that this refund and return policy is subject to change without prior notice. We encourage you to review this policy periodically to stay informed about any updates.